Shipping policy
At Titancook, we believe in a premium shopping experience without hidden costs. That’s why we provide complimentary worldwide shipping on every single order, no matter where you are located. Our priority is to ensure your gear reaches you efficiently and in perfect condition.
Order Processing
Every order undergoes a rigorous quality check and packaging phase within 1 business day of being placed. Our team operates Monday through Friday, ensuring your items are handed over to our couriers promptly.
Potential Delays: Please note that shipping windows are estimates. During high-demand periods like seasonal sales or the holidays, minor delays may occur.
Policy on Delays: TitanCook does not provide refunds, credits, or replacements specifically for shipping delays caused by external carriers or peak volume.
Stay Informed: For the most accurate updates, please monitor the tracking link provided in your shipping confirmation email.
Tracking Your Package
As soon as your package leaves our facility, we will send a confirmation email containing your tracking number. This allows you to follow your Titancook delivery from our door to yours.
Global Delivery
We are proud to offer a truly global service. While we offer free shipping to every corner of the globe, transit times for international orders may fluctuate based on local customs procedures and regional distance.
Lost or Missing Shipments
While rare, if an order appears to be stuck or lost in transit, please notify us immediately. We maintain a close partnership with our logistics providers to investigate and resolve delivery issues as quickly as possible.
Cancellations
We move fast to get your order out. If you need to cancel, you must contact us within 1 hour of purchase. Once that window has passed, the order is likely already being processed for shipment and cannot be retracted.
Get in Touch
Need help with a delivery? Reach out to our dedicated support team at support@get-titancook.com.
TitanCook Delivery Schedule
Australia: 4-8 calendar days