Refund policy

Return & Refund Policy

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.

To start a return, please contact us at support@get-titancook.com. If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@get-titancook.com.

Return Shipping Cost

If you decide to return your order for any reason other than a damaged or incorrect item, a €30 return shipping cost will apply. This fee covers the cost of return shipping and must be shouldered by the customer before the return label is issued.

If the item you received is defective, damaged, or incorrect, the return shipping cost will be fully covered by us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@get-titancook.com.